Privacy Policy

GateVia Pay ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our payment services.

Information We Collect

We collect only the data necessary to provide secure payment processing, verify accounts (KYC), prevent fraud, and comply with legal requirements. This may include:

• Personal Identification Information: Name, email address, phone number, date of birth, CNIC/NICOP
• Business Information: Company name, registration number, business address, ownership structure
• Financial Information: Bank account details, transaction history, payment methods
• Technical Data: IP address, browser type, device information, cookies

How We Use Your Information

Your information is used for the following purposes:

• To process payments and settle transactions
• To verify your identity and conduct KYC/AML checks
• To prevent fraud and enhance security
• To comply with legal and regulatory obligations
• To improve our services and user experience
• To communicate with you about your account and updates

Data Protection and Security

Your information is stored safely using industry-standard encryption and is never sold or shared for marketing purposes. We implement robust security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly audited and updated to maintain the highest level of data protection.

Sharing Your Information

Data may be shared only with:

• Regulated financial partners to process payments
• Regulatory authorities when required by law
• Service providers who assist in operating our platform (under strict confidentiality agreements)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights

You have the right to:

• Access your personal information held by GateVia Pay
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict certain processing activities
• Withdraw consent at any time

For any privacy-related requests or concerns, please contact our Data Protection Officer using the contact details below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial transaction records are retained to comply with regulatory requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information below.